Shipping Policy

Effective Date: September 10, 2026
Last Updated: September 10, 2026

ReliefPro Wellness, doing business as ReliefPro, currently ships to eligible addresses within the United States.

Shipping Charges

Standard shipping costs $7.95 for orders containing one ReliefPro cushion.

Orders containing two or more cushions qualify for free standard shipping when the applicable promotion is active. The final shipping charge will be displayed at checkout before payment.

Processing and Delivery

Please allow approximately 10 to 30 calendar days from the purchase date for processing and delivery.

This delivery window is an estimate and is not guaranteed. Orders may arrive earlier or later due to supplier processing, carrier delays, customs processing, holidays, weather, high order volume, address problems, or circumstances outside our reasonable control.

Customers should not rely on an estimated delivery date for a time-sensitive event.

We do not guarantee proactive notifications for ordinary carrier transit delays after an order has shipped. Tracking information will be provided when available, but tracking updates may be delayed or incomplete.

If an order cannot be shipped within the timeframe required by applicable law, ReliefPro will provide any legally required cancellation option, delay notice, or refund.

Multiple Shipments

Orders containing multiple items may arrive in separate packages. Customers will not be charged additional shipping because an order is divided into multiple shipments.

Address Problems

Customers are responsible for providing a complete and accurate shipping address.

Contact reliefprowellness@gmail.com immediately if an address needs to be corrected. Address changes and cancellations cannot be guaranteed after fulfillment begins.

If an order cannot be delivered because of an incorrect or incomplete address supplied by the customer, the customer may be responsible for reasonable reshipment costs. Any additional charge will be disclosed before reshipment.

Lost, Damaged, or Missing Orders

Contact reliefprowellness@gmail.com if an order arrives damaged, appears to be lost, or is marked as delivered but cannot be located.

Include the order number and a description of the issue. Photographs may be requested when relevant to damage or an incorrect item.