Returns and Refunds Policy

Effective Date: September 10, 2026
Last Updated: September 10, 2026

ReliefPro offers a 60-day return period beginning on the original purchase date.

Because the return period begins when the order is placed, processing and delivery time are included within the 60-day period.

Return Eligibility

To request a return, email reliefprowellness@gmail.com within 60 calendar days of the original purchase date.

Customers may use the cushion normally to determine whether it is suitable for them. The product does not need to remain unopened.

Returned products must include the cushion, cover, and any components originally included with the order. Products must be reasonably clean and safely packaged.

The voluntary return policy does not cover:

• Damage caused by misuse or improper care
• Unauthorized alterations
• Missing product components
• Excessive contamination
• Fraudulent or abusive return activity
• Returns requested after the 60-day period

These exclusions do not limit rights or remedies required by applicable law.

Starting a Return

Email reliefprowellness@gmail.com with:

• Your order number
• The products and quantities being returned
• A brief explanation of the return request

Do not send a product back before receiving return instructions. Returns sent to an unauthorized address may be delayed or rejected.

After return instructions are issued, the package must be shipped within 14 calendar days. A return requested within the 60-day period remains timely while the customer waits for our instructions.

Return Shipping

Customers are responsible for return shipping costs for comfort-related returns, dissatisfaction, or changes of mind.

Original shipping charges are nonrefundable for these voluntary returns. ReliefPro does not charge a restocking fee and will not deduct outbound shipping that was originally provided free.

Customers should use a trackable shipping service and retain proof of shipment.

If a product is verified as defective, damaged during delivery, or incorrect because of our fulfillment error, ReliefPro will cover reasonable required return costs and provide the remedy required by applicable law.

Bundle and Partial Returns

Individual cushions may be returned from a discounted bundle.

Refunds are based on the discounted amount actually paid for each returned cushion:

• One cushion from a $120 two-pack: $60 merchandise refund
• One cushion from a $216 four-pack: $54 merchandise refund

ReliefPro will not refund the single-unit list price for an item purchased through a discounted bundle. Products retained by the customer will not be retroactively repriced.

Refund Processing

Approved refunds will be issued to the original payment method within 10 business days after the returned product is received and inspected.

Financial institutions may require additional time to post the refund.

Refunds legally required for cancelled or unshipped orders will be processed within the timeframe required by applicable law.